Weddings and holidays are back on the cards as the nation comes out of hibernation – but they may not be what we signed up for.
Many people have been wondering where they stand if they want to put the fun on hold. Are they entitled to refunds?
One reader, Tina, is due to get married in September.
Her venue has said the wedding can go ahead but numbers will be restricted to 30 people, including the couple and staff.
There are lots of safety measures being put in place too, like washing hands before exchanging rings, no singing and a small reception, with only two households.
It is not the wedding she dreamed of so Tina wants to call the whole thing off. But the venue said they will not refund her because they can go ahead.
Tina, from Rushden in Northamptonshire, is livid.
And I believe she should be entitled to a refund, whether or not the ceremony is possible.
Because of the restrictions, this will not be the wedding she booked. Consumers should always get what they have been promised.
Another reader, Lisa, was booked to go to Cyprus next month on a two-week holiday.
She has been told it will go ahead but the hotel swimming pool and spa will be closed. Lisa, from Derby, had been looking forward to lazing by the pool so wants to cancel but the agent has told her she will not get a refund if she does.
But not having a swimming pool or spa open represents a material change in the contract.
In my view, under the Package Travel Regulations, she can either demand a refund or ask for a price reduction to take account of the changes to her getaway.
Generally speaking, consumers should always get what it says on the tin, meaning what they believe they have paid for.
If, because of the pandemic, a trader cannot provide everything promised, you will be entitled to a refund – full or partial – or a price reduction if it goes ahead.